Call Management

The effective management of a company’s telecommunications systems can massively reduce cost. UTL can provide ways to reduce costs on calls, improve customer services and promote telephone usage that saves you money. Our Samsung and Oak call management systems are among the most effective in the industry.

Call Logging software is often used by hotels and business centres to charge on calls made to clients. It can also be useful in the general office environment to track staff misuse, or to analyse performance in sales or call centres.

If your company needs to record calls for legal reasons, we can discuss the best option with you. UTL provides computer telephony integration (CTI), so you can receive caller ID pop-ups when a call comes in, set up voicemail and auto attendant, and implement bespoke on-hold or out of hours sales messaging.