Being an independent and not a manufacturer means we are able to offer service support on a wide variety of equipment and makes. Below are some of the key benefits of using United Technologies for your service support.

1. Guaranteed times of 2, 4 and 8 hours service response. Our current average callout time is shown at the foot of this page.
2. We have over a 92% first call fix rate.
3. All our engineers are fully trained on the machinery and the IT connectivity plus they carry a comprehensive car stock of genuine parts.
4. We also keep onsite customer parts stock where appropriate.
5. We run an extensive preventative maintenance schedule which means parts are replaced before they wear out.
6. We have a machine replacement guarantee which means we will replace any machinery which causes continued downtime free of charge (during the agreement) subject to usage within the manufacturers recommendations.
7. On delivery of machinery we will set up the machines and give your staff full training. In addition we can return to give further staff training throughout the year.
8. We run a bespoke call centre software management system which tracks all service calls and gives a full history on each machine
9. You will have a designated account manager who will keep in contact with you throughout the contract ensuring you get the best out of the machines and our service, plus they will be on hand to deal with any of your queries regardless of the nature to ensure they are dealt with fast and efficiently.

United Technologies average call out service response time is currently running at 2 hours and 56 minutes.
United Technologies UK Ltd, Hobbs Cross Industrial Estate, Theydon Garnon, Essex, CM16 7NY
Company registered in England number: 3805286